Frequently Asked Questions: Wholesale Fragrance Distribution

# Frequently Asked Questions: Wholesale Fragrance Distribution

## General Questions

**Q: Is Miami Trading Zone a retail store or wholesale distributor?**
A: We are exclusively B2B wholesale. We do not sell retail—not on Amazon, not on our website, not anywhere. We never compete with our customers. Every customer is a reseller, distributor, or business buyer.

**Q: How long has Miami Trading Zone been in business?**
A: Miami Trading Zone Group LLC has been operating for over 20 years. We were founded as Worldwide Perfumes LLC and rebranded as Miami Trading Zone in 2020. We serve 2,000+ active wholesale accounts worldwide.

**Q: What's the minimum order amount?**
A: Minimum order is $10,000 USD. Orders must be in full master case quantities (e.g., 6-case packs per brand).

**Q: Do you ship internationally?**
A: Yes, we ship worldwide to over 50 countries. No Tax ID required for international accounts. Shipping via FedEx International, DHL Express, or sea freight depending on order volume and destination.

## Pricing & Margins

**Q: What wholesale margin can I expect?**
A: Typical margins depend on channel:
- Amazon FBA: 35-45% gross margin (after FBA fees)
- E-commerce (Shopify, WooCommerce): 40-55% gross margin
- Brick & mortar retail: 30-50%
Actual margins depend on brand mix, order volume, and your pricing strategy.

**Q: Do prices change based on order volume?**
A: Yes. Larger orders may receive better per-unit pricing. For orders $50,000+ quarterly, contact sales@miamitradingzone.com to discuss volume discounts.

**Q: What payment methods do you accept?**
A: Wire transfer only. Funds must clear before shipment. For established distributors with $50K+ quarterly volume and 6+ months history, payment terms may be negotiable.

**Q: Do you offer discounts for repeat orders?**
A: Volume discounts available. High-frequency distributors may qualify for pricing improvements or flexible terms. Contact sales.

## Ordering Process

**Q: How do I register for a wholesale account?**
A: Visit miamitradingzone.com, click "Register for Wholesale Account." Provide business documentation (Tax ID for US, business registration for international). Approval typically 24-48 hours.

**Q: What documentation do I need to register?**
A: US buyers: Tax ID number. International buyers: Business registration or passport. Some countries may require additional compliance documentation.

**Q: How do I place an order after registering?**
A: Log into your account, browse the catalog (4,600+ SKUs across 293 brands), add to cart, and check out. Minimum order $10,000.

**Q: How quickly can I receive my order?**
A: Processing: 24-48 hours after payment clears. Shipping: 3-5 days domestically (FedEx), 5-7 days international (DHL), 14-21 days sea freight. Total: 5-10 days typical.

**Q: Can I place a smaller first order to test?**
A: No, minimum is $10,000 USD. However, you can mix brands/formats within that minimum to test different products.

## Inventory & Availability

**Q: How often is inventory updated?**
A: Twice daily. Our inventory syncs every 12 hours with Firestore, so you always see real-time availability.

**Q: What brands do you carry?**
A: 293 brands across all market segments: luxury (Creed, Hermès), contemporary (Calvin Klein, Dior), niche/indie, and everything in between. Full directory at shop.miamitradingzone.com/pages/shop-by-brand.

**Q: What if a product is out of stock?**
A: You'll see real-time stock levels before ordering. Out-of-stock items show as unavailable. For special requests or backorders, contact sales@miamitradingzone.com.

**Q: Do you carry seasonal or limited-edition fragrances?**
A: Yes, we stock new releases and limited editions. These rotate based on brand releases and availability. Check our catalog regularly or subscribe to updates.

## Shipping & Logistics

**Q: What shipping methods do you offer?**
A: FedEx (3-5 days domestic, 5-7 international), DHL Express (5-7 days), sea freight (14-21 days, bulk orders). Shipping cost calculated at order review based on weight/destination.

**Q: Is shipping cost included in the product price?**
A: No, freight is separate. Calculated at order checkout based on destination and weight. All-in cost provided before wire transfer required.

**Q: Do you offer consolidated shipping for multiple orders?**
A: Yes, consolidation available for multiple shipments. Contact sales for details on consolidation rates.

**Q: What if my package is damaged in transit?**
A: MTZ provides insurance option (typically $50 per order). Report damage to our support team with photos. We work with carriers for claims.

## Product Quality & Authenticity

**Q: Are all products 100% authentic?**
A: Yes, guaranteed. We source exclusively from authorized brand distributors and licensed importers. Never grey market, never counterfeit.

**Q: How do I know the products are authentic?**
A: Every shipment includes commercial invoices with manufacturer information. MTZ can provide authenticity certificates or authorization letters from brands upon request.

**Q: Do products expire or have an expiration date?**
A: Fragrances are shelf-stable indefinitely if stored properly. We stock fresh inventory regularly (2x daily updates). Products shipped are current production batches.

**Q: Can I use MTZ invoices for Amazon Brand Registry approval?**
A: Yes. MTZ invoices are widely accepted by Amazon's brand approval teams. Our supply chain documentation and authenticity guarantee carry weight with Amazon's verification process.

## Account & Policies

**Q: How do I track my order?**
A: After shipment, you receive tracking number via email. You can track via FedEx/DHL website directly.

**Q: What's your return/refund policy?**
A: 30-day inventory holds available for new accounts (products held but not paid until confirmed). Dispute resolution handled case-by-case. Contact support immediately for any issues.

**Q: Can I return unsold inventory?**
A: Returns policy negotiable. For high-volume accounts, discuss with sales. Standard policy: no returns after 30 days of receipt.

**Q: Who do I contact for support?**
A: Email sales@miamitradingzone.com for all inquiries—account issues, product questions, shipping concerns, custom requests.

**Q: Is there a dedicated account manager?**
A: For high-volume distributors ($50K+ quarterly), yes. Standard accounts receive email support.

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